JGRewards
Support
Help for shoppers using the app, and for shop owners running a rewards programme.
Get in touch
We answer every message, usually within one business day.
Anything at all
Shoppers and shops alike. If you are not sure who to ask, ask here.
support@jgrewards.comFor shoppers
How do I join?
Visit any shop using JGRewards and enter your phone number on their tablet. That is the whole sign-up. There is no password, and your name, email and birthday are all optional.
How do I see my points in the app?
Open the app and enter the same phone number you used at the shop. Your points at every participating shop appear together. You stay signed in afterwards.
My points look wrong
Points are added by staff at the shop after a purchase, so the shop holds the record. Speak to the shop directly and they can check your history and correct it. If they need help, ask them to contact us.
I cannot find my account
You may have joined with a different phone number. Try any other number you use, or ask the shop to look you up by name.
How do I claim a reward?
Rewards are claimed in the shop on their tablet, not in the app. The app shows you what you have earned and what you can claim so you know before you go.
What does it cost?
Nothing. JGRewards is completely free for shoppers. Points and rewards are set by each individual shop.
How do I delete my account and data?
Email support@jgrewards.com from any address, or tell us the phone number you joined with, and we will delete your record and points history within 30 days. You can also ask the shop to remove you.
For shop owners
How do I get JGRewards for my shop?
Email us at support@jgrewards.com and we will set your shop up, including your tablet kiosk and owner dashboard.
I cannot sign in to my dashboard
Your dashboard is at jgrewards.com/admin, using the email address and PIN we gave you. If the PIN is not working, contact us and we will reset it.
My tablet is not loading
Check the shop wifi first, then close and reopen the kiosk app. If it is still stuck, restart the tablet. Points already taken are saved and are never lost.
The internet went down — did I lose anything?
No. The kiosk keeps working without a connection and saves everything on the tablet, then sends it to us automatically as soon as the connection returns.
JGRewards
JGRewards by JGAI · support@jgrewards.com
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