FAQ
Questions, answered
For shoppers
Does it cost anything?▾
No. Membership is free, and it always has been. Shops pay for the software; you do not.
Do I need to download an app?▾
No. It works in your phone's browser at jgrewards.com/app. There are iOS and Android apps if you prefer one.
How do I sign in?▾
With your phone number. There is no password to remember. We text you a six-digit code to confirm the number is yours, and once verified you stay signed in on that device.
Why do you text me a code?▾
So that somebody who happens to know your phone number cannot open your membership. Until a number is verified we deliberately show less of it — a partly hidden email address rather than the full one, for instance.
Can I use my points at a different shop?▾
No. Points belong to the shop you earned them at, and each shop sets its own rewards. What travels between shops is you — your membership and your code.
What is my member number for?▾
It identifies your membership. It is generated at random, is not based on your phone number or name, and reveals nothing about you if somebody sees your card.
Do my points expire?▾
That is up to each shop. A shop can switch expiry on and choose how long, or leave it off entirely.
What if a shop leaves JGRewards?▾
The points you hold there are a matter between you and that shop. We will help where we can, but we cannot pay out points a shop does not honour.
How do I delete my account?▾
In the app, under Profile, choose Delete my membership. It happens immediately. Full detail is on the delete your account page.
Does the app track where I am?▾
No. It does not ask your device for your location. We ask which country you are in, which is optional, and use it only to avoid showing you offers from another continent.
For retailers
What hardware do I need?▾
A tablet at the counter for the kiosk, ideally locked to the app, and any phone or computer for the dashboard. No card reader, printer or scanner.
Can staff give points to themselves or their friends?▾
Awarding points needs a staff PIN, checked on the server, and every award is recorded against the member of staff who made it. Nothing is calculated in the browser.
Can another shop see my customers?▾
No. Every record is scoped to one shop and matched on it server-side. This is enforced in the database rather than by hiding things in the interface.
Do I have to use the spin wheel and raffles?▾
No. Both are optional and off unless you switch them on. Plenty of shops run points and rewards alone.
Can I run more than one location?▾
Yes. Branches are supported, staff belong to a branch, and reporting can be read per branch or across the shop.
What if I am not in the United States?▾
46 countries are supported. Your shop has its own country, currency and timezone, phone numbers are validated by your country's rules, and you can be invoiced in a different currency from the one you trade in.
Can I see what a customer changed about themselves?▾
No. Customers can correct their own name and email in the app, and those corrections are not shown to shops. What somebody fixes about themselves is their business.
What happens if I stop paying?▾
You are reminded before the due date and given a grace period. Nothing is deleted. If an account goes unpaid the kiosk can be suspended, and it is restored as soon as the account is settled.
Can I get my data out?▾
Yes. An owner can export their customers and transactions from the dashboard.