Legal
Policies and terms
Everything in one place. These are the same documents the app links to and the same ones given to Apple and Google.
Privacy policy
Read it →What information is held, why, who can see it, how long it is kept, and how to have it removed.
- The two kinds of membership, and who is responsible for each
- What is collected at a shop and what is collected in the app
- Country and location, including that location is not collected today
- Partner coupons and what is recorded when a code is revealed
- Member numbers
- How long information is kept
- Children, and how to contact us
Terms of use
Read it →The rules of membership, how points work, and the conditions attached to partner coupons.
- Membership, and what may end it
- Points issued by shops rather than by JGRewards, and that they have no cash value
- What happens to points if a shop leaves or closes
- Partner coupons: who the seller is, expiry, and what to do if a code is refused
- Availability, changes and liability, with EU and UK statutory rights unaffected
Delete your account
Read it →How to delete a membership, in the app or by email, and exactly what goes and what stays.
- Deleting in the app, immediately, without asking anyone
- Deleting by email if you no longer have the app
- What is removed and what shops keep
- That deletion does not bar you from joining again
Support and contact
Read it →How to reach a person, whether you are a shopper or a shop.
- Questions about a membership
- Questions from retailers
- Reporting a problem
Who you are dealing with
JGRewards is built and run by JG AI Research & Development Pvt Ltd, trading as JGAI, which handles the product, research and development. It works with regional partners: BRJU InfoSec Inc across North America, and IA7 GlobalTech across the EU and UK. Which one is responsible for your information depends on where you are and how you joined, and the privacy policy sets that out.
Whoever you need, write to support@jgrewards.com and it reaches the right team.
Where information is stored
In a managed PostgreSQL database hosted in the United States. If you are in the European Union, that means your information is transferred outside the EU. Retailers who need the detail of that transfer for their own compliance can ask us and we will provide it.
Reporting a problem
If you think someone has created a membership using your phone number, or you have a security concern, email support@jgrewards.com and say so plainly. We would rather hear about it.
These documents are kept current as the product changes. The date at the top of each shows when it was last revised.